Terms & Conditions

This Contract for a short-term holiday letting (in accordance with Schedule 1, Part I, section 9 Housing Act 1988) is between the owner of the Lost Manor (“us” or “we”) and those staying or agreeing to stay at the Lost Manor (“you”). The property let is Lost Manor at the Old Rectory Chulmleigh (“the property”). The person making the booking (‘the booker”) certifies that all members of the holiday party are aware of the terms and conditions of this contract and agree to be bound by them. All members of the party are jointly and severally liable under it. They agree that all communication with them can be through the booker. This contract has been made within England and Wales. Your submission of a booking form constitutes an irrevocable offer to enter into a contract, which will be complete when we have accepted your booking (as distinct from merely acknowledging receipt of your booking request). This acceptance will include a payment, in part or in full by you for your holiday unless we have specifically waived this requirement. Any of the terms of this contract may be varied by specific agreement in writing.

Payment

A deposit of one third of the price of the holiday is payable by you on booking. The full amount is due from you eight weeks from the start of your holiday or at once if the booking is made at shorter notice. Payment may be made by card, cheque or bank transfer. If any promotional offers are applicable only one can be used at one time per booking.

Cancellation by you

Once we have accepted your booking there is a binding contract between us and you may only cancel your holiday with our agreement. If you do wish to cancel, tell us at once and we will do our best to re-sell your holiday for the highest price we can, at our discretion, obtain. You will still be liable to us for the full price of the holiday whether you have paid the deposit or full balance. If, however, we find someone else to take it we will reduce your debt, or repay you, accordingly.

We reserve the right, in this case, to charge an administration fee and any additional expenses we incur such as marketing and agency fees and any difference in price on the holiday between what you paid/were due to pay and we achieved at re-sale. You would be well advised to consider taking out appropriate cancellation insurance.

If your booked accommodation at The Lost Manor is ready and available for you to stay in, but you are entirely prevented from using it by some unforeseeable event totally beyond your control, then in no circumstances will you be entitled to repayment of any money already paid to us.
There are several suitable travel insurance options, or you can look for suitable cover on comparison sites such as www.gocompare.com.

Coulscott is not selling, promoting, endorsing or recommending any particular product, and does not benefit financially from, or have any formal relationship with any of these providers.

Trailfinders –trailfinders.com/insurance#/step1

PJ Hayman –pjhayman.com/travel-insurance/staycationplan/

Cancellation by us

We retain the right to cancel your holiday in advance for any reason which seems to us sufficient, including circumstances beyond our control such as fire, flood, epidemics or damage to the property, in which case you will be repaid money paid to us by you for the holiday in full. If we have to terminate your holiday part way through for such a reason you will be refunded part of the amount pro rata based on the time remaining of the booking. No additional compensation, expenses or costs will be payable by us to you in any circumstances.

Services and Facilities

Services and facilities can be interrupted or break down, particularly in a rural setting. In the absence of electricity supply or other essential service, in such circumstances that the holiday cannot reasonably take place or continue, you will be offered the opportunity to curtail your holiday with an appropriate refund.

The absence of non-essential services such as television or wi-fi or problems with non-essential facilities including the pool, sauna and recreational facilities will not be a good reason to terminate the holiday or seek a refund in any circumstances.

We have a discretion to distinguish in these cases between the essential and non-essential.

We will make every effort to sort out all such problems as quickly as possible.

Compensation

Except where otherwise stipulated by law, no compensation, expenses, costs or refund for whatever cause will in total exceed the cost paid by you to us for the holiday.

Smoking

Smoking is entirely forbidden in the property or any building on site. You may be charged for any extra cleaning arising out of breach of this condition.

Guests

Details of guests must be supplied to us at the time of booking on the booking form or as soon as possible thereafter in the event of any agreed change. Those guests so detailed are those who may stay in the property. The number of guests cannot exceed the maximum number advertised for the property.

If you wish to invite non-residents on site, this must be cleared with us first. Use of the pool or other facilities by non-residents will be consented to sparingly. Overoccupancy is not permitted – if a booking is found to be in breach of this a charge of £100 per person per night will be levied and the booking as a whole may be terminated with immediate effect.

Vehicles

Due to the nature of our site, details of any extra/large vehicles must be supplied to us in advance and any extra, or particularly large, vehicle must be agreed with us beforehand. Motorhomes are not permitted on-site.

Deposit

We charge a refundable good housekeeping/damage deposit for all bookings. We have the right to retain all or part of the deposit in the event of damage, excessive cleaning, significant breakages or other loss to us by breaches of this agreement. This does not affect our right to claim further if the deposit is insufficient compensation. This deposit is £1000. We will hold this against a credit card to ease the administrative process and the hold on the funds will be automatically released once the holiday has finished and the property been checked.

Care of the Property

You must take reasonable care of the property and its contents as well as the facilities, outbuildings and grounds.

You must not cause damage or breakages beyond normal wear and tear.

You must not move furniture and must leave items as far as possible where you found them.

You must leave the property reasonably clean and tidy.

Behaviour

Please have a good time but don’t act to the annoyance of others. We are in a peaceful village.

In particular there must be no excessively loud music or music played outside, repeatedly barking dogs, late night revelry outside etc

Offensive behaviour such as loud swearing, nudity etc

Dangerous, threatening, unlawful or illegal behaviour.

Breach

If you repeatedly breach or very seriously breach (of which we are the sole judge) these terms during your holiday we may require you to leave at once without compensation. In this case your letting is terminated at once and if you fail to leave you will be charged accordingly.

Period of Letting

You may take possession of the property at any time after 4pm on the first day. You must have left by 9.30am on the last day. If you are late leaving we may charge you a daily amount, based on your total holiday payment, for each day or part day that you remain.

Pets

You may not bring any pets with you to the Lost Manor save for dogs agreed and paid for in advance. We have a separate Dog Policy which must be observed.

Right of Entry

We, and workmen and others authorized by us have a right of entry to the property at all reasonable times for inspection or maintenanc

Fire Safety

Candles, fireworks, indoor smoking and similar fire hazards are not allowed. Guidance for the use of the log fires must be observed. It is only expected that you will have small personal items (such as phone chargers and laptops) with you. Any other electrical items are not allowed without prior permission. You must ensure that any personal items are not left charging overnight or when you are not in the house/cottage. No charging of electric bike batteries or storage of electric bikes inside the properties. On-site charging of electric cars is strictly prohibited. You must familiarise yourself with the Fire Safety Emergency Plan.

Children’s Colouring Items

Felt and fibre tipped pens, paints and wax crayons cause damage. Please do not bring them. We have lovely pictures drawn for us by guests’ children with ordinary crayons.

Complaints

You should raise any problems or concerns during your stay as soon as you are aware of them. We can then assess the situation and put things right as soon as possible. We will not entertain complaints made after leaving which we could have addressed during your stay. We do have a complaints procedure, will take any complaint seriously and will do everything we reasonably can to resolve it to your satisfaction.

Liability

Except where the law, or these conditions, specifically stipulate to the contrary, we, our employees, agents and representatives will not be liable for any loss or damage however arising.

Data Privacy

Unless you have indicated otherwise during the booking process, you consent to our sharing your data with Premier Cottages, a marketing collective to which we belong. You may receive occasional promotional emails and post from them and from us. You may at any time decline to receive more. We will not pass your data to anyone else.

Force majeure

We do not cover you for your holiday being unavailable due to natural disasters, terror attacks, acts of war, hijacking, riots, incidents of civil unrest, pandemics, epidemics, or general restrictions on movement imposed by local or national government, which may prevent you from taking your holiday. we would strongly advise that guests take out a travel insurance policy which covers booking cancellations. this is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. if you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

EV Charging

Charging on extension lead from a 3pin socket on your property is prohibited and it breaches our insurance terms and conditions. We are on rural single phase electricity and charging from your property rather than the dedicated point will trip the site electrics and is a fire hazard. If this point is not observed we retain the right to charge a £50 fee for each use and an electrician inspection/repair charges.